You delete your account yourself, in Account → Security → Delete account. The data tied to the account goes with it: your fleet, alerts, watch list and view history.
How to delete your account
- Open Account → Security.
- In the Delete account section, press Delete account.
- In the Delete the account? window, confirm with Delete account.
You are signed out at once. The data is deleted automatically within 10 working days.
If you cannot sign in, open a ticket from the address the account is registered to: set Category to Account and write "Delete account" in the Subject field. The reply arrives by email at the same address.
How to cancel the deletion
Sign in with the same login before the deletion and the request is withdrawn. If the Security page still shows "Deletion request received" after you sign in, press Cancel deletion.
What is deleted
- Profile and contacts — name, email, phone, company details, billing details, uploaded documents.
- My Fleet — vessels, your notes on them, alert rules and your own areas on the map.
- Watch list and views — saved objects, and the vessels, companies and ports you looked at.
- Access — password, active sessions, Telegram connection.
What stays
- Billing records: invoices and receipts are kept for as long as tax law requires.
- Messages on the other side: the counterparty sees the chat too, so the thread stays with them, signed as “Deleted user”.
- Deal history at the counterparty: your listings are unpublished; if a deal ran on a listing, its history stays with the other side.
- Anonymised activity records — without your name or contacts. Retention periods are in the Privacy Policy.
How long it takes
The data is deleted within 10 working days of the request, or within a further 5 working days if we tell you we need them. Retention periods for the records that stay are in the Privacy Policy.
Before you delete
- Save what you need: your fleet, notes and view history cannot be restored after deletion.
- Crewing is separate: the crewing account is its own. If you posted a CV or a vacancy there, ask for it to be deleted in a separate ticket.
See also
